Service Advisor Training (NQF Level 4)
Learn the skills you need to be successful in the automotive customer service
This course teaches you the procedures and methods used to manage a repair or maintenance service from start to
finish. This includes communicating with a customer to identify what work needs to be done, passing on this
information within the organization, and managing the entire process to ensure the customer is completely satisfied.
This course delivered by our experienced instructors covers the following
Interaction with internal departments and external sales support structures
• Generate selling opportunities
• Sustain customer relations
• Advise customers on optimal choices passenger
• Conduct in a business environment
• Evaluate personal sales performance in the retail industry
• Facilitate sales of products to fleet owners conduct sales
• Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on
life-related problems
• Use mathematics to investigate and monitor the financial aspects of personal, business, national and international
issues
• Communication studies and language
• Orientate the customer to the technical features, advantages and benefits of a motorcycle
• Process service and repair
• Requests schedule a vehicle for servicing
• Handover a serviced vehicle
• Demonstrate product knowledge of vehicle components and systems
On successful completion of this course, you will obtain your NQF Level 4 with a 147 SAQA credits.